If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards
which include a commitment to make a good faith effort to resolve any
consumer complaints. BBB accredited businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
To be accredited by BBB a business or organization affirms that it meets and will abide by the following standards:
1. Build Trust
Establish and maintain a positive track record in the marketplace.
2. Advertise Honestly
Adhere to established standards of advertising and selling.
3. Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.
4. Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
5. Honor Promises
Abide by all written agreements and verbal representations.
6. Be Responsive
Address marketplace disputes quickly, professionally, and in
7. Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their
8. Embody Integrity
Approach all business dealings, marketplace transactions and
commitments with integrity.
BBB Code of Business Practices represents
standards for business accreditation by BBB. Businesses based in the
United States and Canada that meet these standards and complete all
application procedures will be accredited by BBB. The Code is built on
the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.